So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. We travelled home on the new ship Salamanca from Bilbao. Three weeks on and I still haven't managed to speak to somebody. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. It hadn't been cleaned. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. Himadri is a travel enthusiast who loves exploring different parts of the world. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. Flexi : Free amendments up to 4 hours prior to outward sailing. Online. Each ticket has a different price set and provides better comfort. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. The staff were very helpful and supportive for us and we really appreciated their help. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. Cabins excellent. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. 52,385. Brittany Ferries General Ferry Booking Terms and Conditions. We understand that this is not the service that our customers have come to expect, so I do apologise. Fees are in addition to any price increase that may apply. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! But that's far from all that's . The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. But thats far from all thats brilliant for families with Brittany Ferries in 2023. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. Brittany Ferries also charges cancellation fees on its tickets. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Flexi 165. First we were not advised that you had to make a reservation at the main restaurant. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. for the first time since covid travel restrictions. It was a far improvement over it's near sister ship Galicia. I did most times on line, but they have been very helpful if you ring them. I wouldn't use the shower. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. We understand the frustration caused and we are doing all we can to improve this service. Its deplorable customer service. Find out how we combat fake reviews. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. Just awful. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. View more details. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. On 23 April the prices are: Economy 151. It would be better to have a small cinema. Exp. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. OP. Group Enquiries: Call 0330 159 5400. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. Tripadvisor performs checks on reviews. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Top. While doing this the price increased. No reduction in ferry price because of this. Brittany Ferries offer different types of tickets to its customers. Claim it. It all screams SCAM! Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Evening meal was great and great service. Dont make chili, thats OK. Come sample and help to judge. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Kind regardsAlison. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Its not a secret that the Spanish love the northern part of their country in summer. Check out what 17,513 people have . 2023 Trustpilot A/S. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. In summary, here are the ways you can request a Brittany Ferries refund: Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. I will read the page again so fear not. To cancel a Brittany Ferries ticket, you need to follow the below-mentioned steps. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. I appreciate that they are extremely busy atm , but find this unacceptable. Why not credit the original card? Always remember anyone can post on the MSE forums, so it can be very different from our opinion. We are currently recruiting more staff to help with this. Important . However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. Before this, you can only receive a partial refund via a travel voucher. Review of Brittany Ferries. Prices at bar very reasonable. Contact the company atexisting.bookings@brittanyferries.com. We are currently recruiting more staff to help with this. Fees are in addition to any price increase that may apply. Calais & Dunkirk - Dover. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. Only given 3*. Bienvenue Brittany Ferries France. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Skip to main content. Slept well on journey - beds very comfortable! DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. Recommended experiences in and around Portsmouth. . Companies can ask for reviews via automatic invitations. Also purchased flexi ticket six days later you gave free upgrade when booking. The explanation given was totally unacceptable. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. We often link to other websites, but we can't be responsible for their content. In . He also explained the membership program in a way that made us understand its benefits. The ribs dry and stringy. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. We have booked a return ferry crossing to Santander on a flexi ticket. Trains to Belfast. Lots more reasons families love Brittany Ferries most of all, See all crossings to France and Spain for family holidays in 2023. Tripadvisor performs checks on reviews. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. Aug 10, 2022. Checking in, restaurant,cabins. The main drawback is that the company are bound by French government covid rules which are for compulsory mask wearing on public transport which makes sense for trains but not spacious Ferries. Husband had a cooked lunchtime meal - very impressed. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Find the Chargeback Instantly product on DoNotPay. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. more. Dear Dean, Thank you for taking the time to write a 4* review. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Kind regardsAlison Brittany Ferries. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. 17,424. direct ferries offer the widest choice of . Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. We have helped over 300,000 people with their problems. Good Morning A8719vlandrewc. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. I've had to rebook yet another crossing without using the voucher. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. . Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. 50% of booking value as cancellation fee. Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. We travelled from Plymouth to Santander, Spain on the Pont Aven. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. You will also not make any amendments to your ticket. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. Haven & # x27 ; s had to rebook yet another crossing using. Charges cancellation fees on its tickets to Saint-Malo and you arrive in one of Europes most historic.... 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